FAQ

1. What services do you offer?

Mason Graves Photography offers wedding, portrait/session, event, and lifestyle photography services.

2. What will my costs be for photography?

To see the most current prices for portraits and events, please see the "Investment" page

A nonrefundable deposit is required of all photography services. Feel free to take as long as needed to pay any remaining balance, but no photographs (including sneak peeks) won't be released until any remaining balances are received in full (including sneak peeks). 

3. how will i receive my photographs?

All photographs will be uploaded into your own personal online gallery where they can be proofed, downloaded, shared, and any prints ordered. A link to the gallery will be sent via email when available. 

5. What is the turnaround time for receiving images?

Although turnaround times depend on several different things, the estimated turnaround time that one might typically expect is one-two weeks for weddings and up to one week for portrait sessions and events. I also know that images are often wanted as soon as possible for corporate events due to social media and press releases, so please communicate those needs in order for me to be prepared. Clients also commonly ask for sneak peaks after weddings, so let me know if that's something you're interested in and I'll almost always send a few sneak peaks of your wedding the very same night!

All photographs are personally edited myself by always using the latest versions of Adobe Photoshop and Lightroom. For portrait/headshot type photography (especially for business and corporate use), I will also perform facial retouching and small blemish/wrinkle removals in order for your portraits to stand out and impress your clients with a statement of professionalism. 

A digital print order credit discount code will be emailed, and this discount code is redeemable for prints purchased directly through your online gallery. Simply enter the discount code at checkout to receive the discount. Once an order is complete, prints will be shipped directly to you!

Prints are not required to be purchased through your online gallery, BUT please be advised that the prints purchased through your gallery are produced by a professional printing company who makes photography products with the highest quality! Printing machines at a local pharmacy, supercenter, etc. are not designed to handle the dynamic range of colors which is critical to capturing a breathtaking photograph. Additionally, the professional printing company inspects every picture before shipment -- something that your local pharmacy or supercenter does not do!

Yes, I understand that photography is a significant investment for most people. So the only payment that I'll require up front for all of my photography services is a deposit. This deposit is nonrefundable. You may take as long as you need to pay off any remaining balance, but photographs won't be released until any remaining balances are received in full (including sneak peeks). Once your total invoiced balance is received in full then I'll promptly deliver your images.

6. Will my photographs be edited/retouched, and if so then how?

6. Can you tell me more about the complimentary print credit?

If you have a question that was not answered here then send additional questions through the contact page

7. Do you offer any kind of payment plan or arrangement?

7. Will I be able to purchase prints from the photo lab at my local pharmacy, supercenter, etc. instead of through the online gallery?